Cable TV Troubleshooting Tips

Blue screen or just static

a. This is sometimes caused when you do not have a signal. Check your coaxial cable from the wallplate to the Cable connector on the back of your television. Some push type coax cable will lose contact with the shield causing poor or no picture.

b. Ensure that your VCR or TV video input is set correctly.

c. Ensure that your Television or VCR is set to "cable" as the input source as opposed to "off-air"

Fuzzy or snowy pictures

a. Check your coaxial cable from the wallplate to the Cable connector on the back of your television. Some push type coax cable will lose contact with the shield causing poor or no picture.

b. Ensure that your VCR or TV video input is set correctly.

c. Ensure that your Television or VCR is set to "cable" as the input source as opposed to "off-air"

d. This is sometimes called "Rain Fade" , you may sometimes lose a Satellite signal for a short period of time during a heavy rain storm with a large amount of cloud cover. This will usually only last a short time and you may notice either a black screen, blue screen or the DirecTV logo bouncing on your screen.

I can't receive any channels above Channel 13

Ensure that your Television or VCR is set to "cable" as the input source as opposed to "off-air"