Troubleshooting Tips For Your Eleisure Telephone Connection

1. Symptom:
When I pick up my phone handset I do not get a dial tone.

Solution: Although it may sound simple, please ensure that the phone cord is connected to your phone and to the appropriate wall plate in your home. If you are using a cordless phone, ensure that the handset has power.


2. Symptom:
When I dial 411 nothing happens

Problem: You are trying to access directory assistance

Solution: Directory Assistance and/or information calls are unavailable from your property. This does not affect your ability to dial 911.


3. Symptom:
I am unable to make International Calls from my phone by direct dialing.

Solution: In order to make International call from your property you must use a calling card or operator assistance.